Refund Policy

Thank you for shopping at Zayna Jewels, your trusted destination for exquisite jewelry. We strive to provide you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your satisfaction. Please read our refund policy carefully to understand the details of our return process.

  1. Eligibility for Refunds:
    To be eligible for a refund, the following conditions must be met:

    • The request for a refund must be made within 30 days from the date of receipt of the product.
    • The item must be unused, in its original condition, and in the original packaging.
    • Proof of purchase, such as the order number or receipt, must be provided.

  2. Non-Refundable Items:
    Certain items are not eligible for refunds. These include:

    • Customized or personalized jewelry.
    • Earrings (for hygienic reasons).

  3. Return Process:
    If you meet the eligibility criteria mentioned above, please follow these steps to initiate a return and request a refund:

    • Contact our customer support team within 30 days of receiving your order to notify us of your intention to return the item.
    • Our customer support team will provide you with a return authorization and detailed instructions on how to proceed.
    • Carefully package the item in its original packaging to ensure its safe return.
    • Ship the item back to us using a reliable and trackable shipping method. Please note that the return shipping costs will be the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

  4. Inspection and Refund Processing:
    Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is deemed eligible for a refund, we will proceed with the refund process. Please note the following details:

    • Refunds will be issued in the original form of payment used for the purchase.
    • The refund amount will exclude any shipping charges incurred during the initial purchase.
    • It may take 5-7 business days for the refund to be processed and reflected in your account, depending on your payment provider.

  5. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will guide you through the necessary steps to return the item and arrange for a replacement or refund, depending on your preference.

  6. Order Cancellations:
    If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request. If the order has already been shipped, you will need to initiate the return process as outlined above.

  7. Contact Us:
    If you have any further questions or need assistance with the return and refund process, please feel free to contact our customer support team. We are here to help and ensure your shopping experience at Zayna Jewels is nothing short of exceptional.